Big Horn Golfer Doubles Conversions with Precision CRO for High-Ticket Sales
This case shows how CRO-led optimisation, supported by behavioural data and testing, can dramatically improve conversion rate and sales performance for high-ticket ecommerce products.
+114% higher conversion rate
Significant uplift in sales (2025 vs 2024)

Crossed the $1,000,000 mark. Couldn't have done it without you guys. I truly appreciate everything you guys do. We're building something really special here! Thank you all so much!
Before working with us, Big Horn Golfer was selling a high-ticket product with strong intent traffic, but the website experience was not fully optimised to convert users efficiently.
While demand existed, the site lacked CRO-led insights into user behaviour, resulting in missed conversion opportunities and underperformance relative to traffic quality.
Key Challenges
Conversion rate below potential for a high-ticket product
Limited visibility into user behaviour and friction points
Lack of structured testing to validate improvements
- Conversion inefficiencies limiting sales growth
- UX and layout decisions not informed by behavioural data
- No structured A/B testing framework
- High-ticket product requiring stronger trust and clarity throughout the journey
Methodology
CRO-led optimisation informed by heatmap analysis, user behaviour data, and structured A/B testing.
Strategic Rationale
For a high-ticket product, reducing friction and improving clarity at key decision points was critical to increasing conversion rate and overall sales performance.

Key Strategies
Heatmap analysis to identify friction and drop-off points
User behaviour analysis to guide UX improvements
A/B testing of key page elements
CRO-focused adjustments tailored to a high-ticket purchase journey
- CRO and UX analysis
- Heatmap and behaviour review
- A/B testing implementation
- Conversion-focused design recommendations
Channels / platforms:
- Shopify
- Analytics platforms
- Heatmap tools
The Step Labs Effect
This case shows how CRO-led optimisation, supported by behavioural data and testing, can dramatically improve conversion rate and sales performance for high-ticket ecommerce products.

Key Outcomes
+114% higher conversion rate
Significant uplift in sales (2025 vs 2024)









