Big Horn Golfer Doubles Conversions with Precision CRO for High-Ticket Sales

This case shows how CRO-led optimisation, supported by behavioural data and testing, can dramatically improve conversion rate and sales performance for high-ticket ecommerce products.

+114% higher conversion rate

Significant uplift in sales (2025 vs 2024)

Customer
Big Horn Golfer
Website
https://bighorngolfer.com/
Platform
Shopify
Industry
Golf Equipment

Crossed the $1,000,000 mark. Couldn't have done it without you guys. I truly appreciate everything you guys do. We're building something really special here! Thank you all so much!

Nick A
President - Big Horn Golfer

Before working with us, Big Horn Golfer was selling a high-ticket product with strong intent traffic, but the website experience was not fully optimised to convert users efficiently.

While demand existed, the site lacked CRO-led insights into user behaviour, resulting in missed conversion opportunities and underperformance relative to traffic quality.

Key Challenges

Conversion rate below potential for a high-ticket product

Limited visibility into user behaviour and friction points

Lack of structured testing to validate improvements

Where They Were Before
  • Conversion inefficiencies limiting sales growth

  • UX and layout decisions not informed by behavioural data

  • No structured A/B testing framework
  • High-ticket product requiring stronger trust and clarity throughout the journey
The Problem

Methodology

CRO-led optimisation informed by heatmap analysis, user behaviour data, and structured A/B testing.

Strategic Rationale

For a high-ticket product, reducing friction and improving clarity at key decision points was critical to increasing conversion rate and overall sales performance.

Key Strategies

Heatmap analysis to identify friction and drop-off points

User behaviour analysis to guide UX improvements

A/B testing of key page elements

CRO-focused adjustments tailored to a high-ticket purchase journey

Our Approach
Evolution Over Time
  • CRO and UX analysis

  • Heatmap and behaviour review

  • A/B testing implementation

  • Conversion-focused design recommendations

Channels / platforms:

  • Shopify

  • Analytics platforms
  • Heatmap tools
Execution

The Step Labs Effect

This case shows how CRO-led optimisation, supported by behavioural data and testing, can dramatically improve conversion rate and sales performance for high-ticket ecommerce products.

Key Outcomes

+114% higher conversion rate

Significant uplift in sales (2025 vs 2024)

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Data-Led Decisions
Built to Grow
World-Class Delivery
Rapid Optimization
Trusted by Leaders
Engineered Growth